Evolve Midwifery Services

​

At Evolve Midwifery Services, your privacy, dignity, and trust matter deeply to us. We are committed to protecting your personal and health information and handling it with care, transparency, and respect at all times.

This Privacy Policy explains how we collect, use, store, and protect your information in line with Australian law and professional obligations.

​

1. Our legal and professional obligations

Evolve Midwifery Services complies with:

• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

• Relevant State and Territory health records legislation

• Professional standards and ethical obligations set by AHPRA and the Nursing and Midwifery Board of Australia

• Medicare and private health fund requirements

We only collect and use information that is necessary to provide safe, appropriate, and professional care.

​

2. What information we collect

We may collect the following information:

 

Personal information

• Your name, date of birth, address, phone number, and email

• Medicare details, private health fund details, or Defence referral details

• Emergency contact information

 

Health information (sensitive information)

• Pregnancy, birth, postnatal, and infant health details

• Feeding history and clinical assessments

• Relevant medical history, medications, and test results

• Information you share during consultations, forms, or correspondence

Health information is classified as sensitive information under Australian law and is given a higher level of protection.

​

3. How we collect your information

We collect information directly from you when you:

• Book an appointment online or by phone

• Complete intake or consent forms

• Attend consultations (in person, home visit, or by phone)

• Communicate with us via email, SMS, or secure platforms

• Provide documents such as referrals, test results, or health records

Where appropriate, we may also receive information from other healthcare providers with your consent.

 

4. Why we collect your information

Your information is collected and used to:

• Provide safe, personalised midwifery and lactation care

• Communicate with you about appointments, care, and follow-up

• Maintain accurate clinical records as required by law

• Process Medicare claims, private health rebates, or Defence billing

• Meet legal, regulatory, and professional obligations

• Improve the quality and continuity of care

We do not use your information for unrelated marketing purposes without your consent.

​

5. How your information is stored and protected

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

This includes:

• Secure electronic record systems with password protection

• Limited access to information on a need-to-know basis

• Secure storage of any paper records

• Compliance with retention and destruction requirements for health records

Health records are retained for the period required by law and then securely destroyed.

​

6. Sharing your information

We only share your information when:

• You have provided consent

• It is necessary for your care (e.g. with your GP, obstetrician, child health nurse)

• It is required for Medicare, health fund, or Defence billing

• We are legally required to do so (e.g. serious risk to health or safety)

We do not sell or trade your personal information.

​

7. Accessing and correcting your information

You have the right to:

• Access your personal and health information

• Request corrections if information is inaccurate, incomplete, or outdated

Requests can be made in writing, and we will respond within a reasonable timeframe.
In some circumstances, access may be limited as permitted by law.

​

8. Communication and electronic contact

We may communicate with you via:

• Phone calls

• SMS (including appointment reminders and follow-ups)

• Email

• Secure online platforms

By engaging with our services, you consent to receiving necessary communication related to your care. You can let us know if you have a preferred method of contact.

​

9. Privacy concerns or complaints

If you have concerns about your privacy or how your information has been handled, we encourage you to contact us directly so we can address the issue respectfully and promptly.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

​

10. Contact details

Evolve Midwifery Services
Unit 16, Australian Universities Building
1 Geils Court, Deakin ACT

​

Phone: 0423 109 559
Email: admin@evolvemidwifery
Website: www.evolvemidwiferyservices.com.au

​

11. Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our practice operations. The most current version will always be available on our website.

 

Anne Endres

Registered Midwife & IBCLC Consultant

Director Evolve Midwifery Services Pty Ltd

Editor Canberra Baby Directory

Anne@evolvemidwiferyservices.com.au

Mobile 0423109559